The Customer Experience – Managing Relationships

Price(Rs.) 30,000.00

Course Dates
This training workshop will help you get a better understanding of your customer which is key to developing better relationships.
  • What is a relationship?
  • Relationship quality
  • Customer satisfaction, loyalty and business performance
  • Researching the satisfaction-profit chain
  • Relationship management theories

This training workshop is suitable for:

  • Directors of Sales and Marketing
  • Sales and Marketing Managers, Executives, Practitioners and Staff.
  • Senior and Mid-level Managers who are involved in CRM programmes and system implementations.
  • Staff who wish to understand the CRM landscape.
  • Managers looking to take customer-centred strategies to the next level.

Upon completion of this training workshop, you will be able to:

  • Analyse the concept of “a relationship”.
  • Explore the quality of relationships.
  • Understand what satisfaction means to customers.

Price(Rs.) 30,000.00

Course Dates
Contact +919810366778