Introduction To Customer Relationship Management

Price(Rs.) 30,000.00

Course Dates
This training workshop is designed to give you a solid primer in CRM familiarising you with all its key components.
  • What is CRM?
  • Mastering relationships
  • The customer lifecycle – customer acquisition
  • The customer lifecycle – customer retention and development

This training workshop is suitable for:

  • Directors of Sales and Marketing
  • Sales and Marketing Managers, Executives, Practitioners and Staff.
  • Senior and Mid-level Managers who are involved in CRM programmes and system implementations.
  • Staff who wish to understand the CRM landscape.
  • Managers looking to take customer-centred strategies to the next level.

Upon completion of this training workshop, you will be able to:

  • Explain what is meant by CRM.
  • Appreciate the skills need to build relationships with customers.
  • Understand the customer lifecycle.

Price(Rs.) 30,000.00

Course Dates
Contact +91981036778